Availability commitments by plan.
Uptime commitment
| Plan | Monthly uptime |
|---|---|
| Free | 99.5% |
| Operator | 99.5% |
| Captain | 99.9% |
| Zion | 99.9% |
99.9% = maximum ~43 minutes of downtime per month. 99.5% = maximum ~3.6h per month.
Maintenance windows
Planned maintenance occurs Sundays between 02:00 and 04:00 UTC and is notified 48h in advance by email and in-app. Downtime within these windows doesn’t count toward SLA calculation.
Status page
status.cloudadflow.com — coming soon. In the meantime, follow the support channel for incidents.
What counts as downtime
- Downtime: app inaccessible or returning 5xx for ≥ 50% of requests for more than 5 consecutive minutes.
- Performance degradation (app slow but functional): doesn’t count as downtime, but is logged as an incident.
- Notified maintenance: doesn’t count.
Request a credit for SLA violation
If SLA is violated, email [email protected] with:
- Incident period (date, UTC time)
- Screenshot or log evidencing the impact
Credits are applied to the next invoice as a proportional discount. Free plans are not eligible for credit — SLA is offered as a transparency commitment, not a contractual one.